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COVID-19 Patient/Customer Screening Process

Last Update 8/19/2020 COVID-19 Screening Questions can be found at:

General Screening

At the time of scheduling delivery, pickup, or exchange encounters, the contact person for the patient/customer will be informed to notify Home Care Specialists of any COVID-19 signs or symptoms that occurred 48 hours before the morning of the scheduled encounter date. HCS staff will also instruct that an additional screening will occur by our staff at the location prior to rendering services.

HCS staff will screen patients, caregivers, and household members from outside of the service location prior to rendering any services. Screening may occur in person at a safe social distance spacing of 6’ or by phone at the service location. The screening form will be located on the Point of Delivery Device to gather Yes or No answers to the following screening questions:

Have you experienced any of the following symptoms in the past 48 hours? (fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea.

Within the past 14 days, have you been in close physical contact (6 feet or closer for at least 15 minutes) with a person who is known to have laboratory-confirmed COVID-19 or with anyone who has had any symptoms consistent with COVID-19?

Are you isolating or quarantining because you may have been exposed to a person with COVID-19 or are worried you may be sick with COVID-19?

Are you currently waiting on the results of a COVID-19 test?

NO to all questions allow staff to proceed with service per Home Care Specialists Protocols.

YES, to any questions requires staff to call management for further guidance prior to rendering services. Management will review situation and provide guidance accordingly.

Additional Clinical Screening

After answering NO to the screening questions above, Clinicians rendering services that cannot occur at a Social Distance of 6’ will use no-touch thermometers to check for fever.

* Fever is either measured temperature >100.0oF or subjective fever. Note that fever may be intermittent or may not be present in some patients, such as those who are elderly, immunosuppressed, or taking certain medications (e.g., NSAIDs).

Temperature measurement of less than 100.0F staff can proceed with service per Home Care Specialists Protocols.

Temperature measurement of 100.0F or greater requires staff to call management for further guidance prior to rendering services.


Previous Information

Home Care Specialists, Inc. COVID-19 (Coronavirus) Response

Home Care Specialists is working hard to support you during this challenging time for our patients and healthcare systems. Our priority is to protect patients, staff, the communities we serve, and do our part to stop the spread of this virus. To support that mission, the following operational changes have been implemented.

What HCS is doing:

  •  Screening employees prior to work for Covid-19 symptoms and exposures.
  •  Required use of Personal Protective Equipment for all delivery, pickup, and exchanges of equipment.
  •  Enhanced Infection Control Procedures
  •  Screening patient residences for Covid-19 Symptoms prior to delivery, pickup, or exchange of equipment.
  •  Social Distance and No-Contact delivery, pickup, and exchanges where possible.
  •  Telehealth equipment instruction, training, and troubleshooting where possible.
  •  Social Distance instructing, training, and troubleshooting where possible.
  •  Waiving signature requirements where possible and using E-signature when    required.
  •  Field disinfecting equipment for pickup or exchange.
  •  Daily disinfecting of warehouse facilities and vehicles.

What HCS needs Patients and Caregivers to do:

  •  Designate a Contact Person with our Customer Service staff when scheduling delivery, pickup, and exchange patient encounters. The Contact person will need to work with our staff to coordinate and facilitate HCS policies and procedures during our visit.
  •  Contact Person should wear a mask or face covering during our visit. HCS staff will provide a mask if needed.
  •  Remove all patients, caregivers, and residents from the area HCS staff will be working during our visit. Social Distance of 6’ or more must be maintained at all times. People cannot occupy the room we are setting equipment up in.
  •  Notify HCS if anybody at patient home or resident has Covid-19, symptoms, suspected, or has been exposed.
  •  Respond to Covid-19 Screening Call in the morning prior to delivery, pickup, exchange stops.
  •  Remove and discard all disposable items prior to pick-up.
  •  Place equipment outside of patient residence for pickups and exchanges where possible.

Thank you for your cooperation to keep everybody healthy and safe

Updates will be posted to as well as our social media.