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Home Care Specialists, Inc. COVID-19 (Coronavirus) Response

Home Care Specialists is working hard to support you during this challenging time for our patients and healthcare systems. Our priority is to protect patients, staff, the communities we serve, and do our part to stop the spread of this virus. To support that mission, the following operational changes have been implemented.

What HCS is doing:

  •  Screening employees prior to work for Covid-19 symptoms and exposures.
  •  Required use of Personal Protective Equipment for all delivery, pickup, and exchanges of equipment.
  •  Enhanced Infection Control Procedures
  •  Screening patient residences for Covid-19 Symptoms prior to delivery, pickup, or exchange of equipment.
  •  Social Distance and No-Contact delivery, pickup, and exchanges where possible.
  •  Telehealth equipment instruction, training, and troubleshooting where possible.
  •  Social Distance instructing, training, and troubleshooting where possible.
  •  Waiving signature requirements where possible and using E-signature when    required.
  •  Field disinfecting equipment for pickup or exchange.
  •  Daily disinfecting of warehouse facilities and vehicles.

What HCS needs Patients and Caregivers to do:

  •  Designate a Contact Person with our Customer Service staff when scheduling delivery, pickup, and exchange patient encounters. The Contact person will need to work with our staff to coordinate and facilitate HCS policies and procedures during our visit.
  •  Contact Person should wear a mask or face covering during our visit. HCS staff will provide a mask if needed.
  •  Remove all patients, caregivers, and residents from the area HCS staff will be working during our visit. Social Distance of 6’ or more must be maintained at all times. People cannot occupy the room we are setting equipment up in.
  •  Notify HCS if anybody at patient home or resident has Covid-19, symptoms, suspected, or has been exposed.
  •  Respond to Covid-19 Screening Call in the morning prior to delivery, pickup, exchange stops.
  •  Remove and discard all disposable items prior to pick-up.
  •  Place equipment outside of patient residence for pickups and exchanges where possible.

Thank you for your cooperation to keep everybody healthy and safe

Updates will be posted to as well as our social media.