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Return Policy

Home Care Specialists Return Policy

Home Care Specialists, Inc. (HCS) will accept returns for any items that are deemed to be defective, substandard or inappropriate for the indicated use. Our return policy is as follows:

Rental Equipment:

Equipment actively being rented from HCS may be returned at any time for any reason. In some instances, rental equipment that has been ordered by a physician and is being returned without physician approval may require us to inform your physician of the discontinuation of service. Rental items in the middle of a month’s rental will not be pro-rated.

Purchased Equipment:

Equipment that is purchased outright may be returned within 30 days if the equipment is found to be defective, substandard or inappropriate for the indicated use. For any defects or deficiencies occurring after the initial 30 days HCS Warranty Service & Repair policy shall be in effect.

Supplies & Consumables:

Supplies and consumables provided by HCS may be returned within 7 days of the date of delivery if deemed to be inappropriate or unnecessary. Defective or incorrect supplies may be exchanged within 30 days of the date of delivery. All supplies being returned or exchanged must be in the original sealed packaging.

Personal Care Items:

Personal care items such as sheets, cushions, mattress overlays & bath safety items may not be returned once opened. Please inspect the item at the time of delivery to ensure it meets your satisfaction.

Special Orders:

Any items that are not routinely stocked by HCS and are Specially ordered for a customer at their request will not be eligible for returns.